State Farm® Insurance Agent Todd Avery
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tony Kries
September 20, 2024
"The team at Todd Avery is by far the best!"
"Thank you for the kind review as well as your continued business, Tony. Take Care!"
Stan Zatorski
September 18, 2024
"Great customer service. The staff is always helpful."
"Thank you for the review as well as stopping by the office yesterday, Stan. We are here to help in any way we can!"
Mariana
September 17, 2024
"Elysha helped me get insured. She was great! She answered all my questions making sure I understood the policy. She made me feel welcomed and made the process fast and easy."
"Thank you for the 5-star review, Mariana! We are thrilled to hear about your great experience with Elysha and SF onboarding. We appreciate your business and look forward to a long-lasting relationship!"
Jeffrey Carson
September 13, 2024
"Yes Erika,. Carol Marie are the best!! It is family and they do everything to make sure you get the right service. Their work ethic is above and beyond very professional hands down . Very encouraging every time I stop in non stop smiles and very positive.!! I recommend them to all friends and family!!"
"Thank you for the 5-star review, Mr. Carson! Yes, we pride ourselves on being a smaller family shop. We really appreciate your continued business after all these years! We are very lucky to have them both in the office. I wouldn't know what to do without them!"
Ryan Baker
August 22, 2024
"Very Friendly And Helpful Always!!!!"
"Hey Ryan! Thanks for the 5-star review. We appreciate your continued business!"
Lamel Gary
July 17, 2024
"I’ve been with Todd Avery Office for more than three years and the customer service is great."
"Thank you for the kind words and the 5-star review, Mr. Gary!"
Vincient Barmore
July 17, 2024
"I had the pleasure of working with Erika Figueroa. She was a dream to work with. She gave me so much good information and she greatly improved my situation. I'm glad I chose State Farm. Thank you Erika!"
"Thank you for the review and using Todd Avery State Farm for your car insurance needs, Vincient. We look forward to a long-lasting relationship! Reach out to our office for any questions or concerns about your new policies!"
Michael Yozman
July 15, 2024
"Very fast and friendly service as always."
"Thank you for the 5-star review, Michael. We thank you even more for your continued business!"
Lucky Ogbaretin
July 1, 2024
"Great experience with Todd and his employees. Warm, welcoming, and professional service. Erika was phenomenal! Exceptional experience all around."
"Thanks for your 5-star review! We appreciate you telling us about your personal experience with our agency!"
Abigail Ruth
June 29, 2024
"Erika and Carol Marie and Sharon are super staff because they made things so easy for me to get auto insurance after I got my driver’s license. Thank you for great premium discount prices for my great grades. Awesome staff."
"Thank you for the 5-star review, Abby. Congratulation on getting your license!"
Meagan Alger
June 29, 2024
"Todd is very professional, courteous, and responsive. He helped me get a great rate. Thanks, Todd!"
"Thank you, Meghan. We appreciate your review and your business!"
Crystal Dille
June 29, 2024
"Great deals! And always helpful!"
"Thanks for the review, Crystal. We appreciate your business. It was great to see you yesterday!"
Ginger Jones
June 29, 2024
"I really appreciate the great service I have received from the team. Always super quick to respond whenever I have a question."
"Thanks for the 5-star review, Ginger. We really appreciate your business!"
Teresa LaRoche
June 26, 2024
"I appreciate the great customer service I always receive the Sharon,Erika,Carol Marie. They are so helpful with getting me the right coverage. Thanks Ladies"
"Thank you for the review, Teresa! I am very proud of our team and the customer service they provide to our customers!"
James Miller
June 24, 2024
"Good prices and staff!"
"Thank you for the 5-star review! We appreciate your continued business, James!"
Mary G.
June 22, 2024
"Note: I am updating this review after Todd's team falsely posted in response that they requested the transfer to another agent because I was being "intentionally difficult." And days after sharing my constructive criticism, you can see they are beating the bushes to get positive reviews. These "customers" are misspelling names in the office. What a joke. Feb. 2024 - When I found Todd and his team almost a year ago, the staff was helpful, and he took the time to say "hello" upon my first visit. That's the last I saw of him. In recent months, I could not get answers to simple questions and, when pressed, the staff became passive-aggressive, no longer calling me by my first name and being overly formal. When I asked about this new greeting, the staff said oh, I'm doing this because you said you hoped we could communicate better, and I realized I wasn't properly addressing you. In other words, they are not only passive-aggressive and acting out, but then they also attempt to gaslight me? When I called the office to let them know I was changing agents, a staff member confirmed my address and said: well, we are just down the street (as if proximity was an issue). She never asked why I was changing agents, nor did I ever hear from Todd. He also sent a holiday card with return address labels for my dad, with the wrong address. When I asked a staffer about this, the response I got was “Todd decides who to send these cards to.” Did anyone tell him he sent un-usable mailing labels? Probably not. June 2024 review: This team was helpful initially but in the end, we switched offices due to poor communication and staff not taking responsibility for the lack of communication. I only saw or talked with Todd on my initial visit, which I understand can be standard for many offices. He never contacted me after I voiced my unhappiness with how we were treated. I've never had to switch agents like this and have worked with State Farm for years in multiple states."
"I am sorry to hear that you feel this way many, many months after the transfer out of our agency. Often times when we have customers who are being intentionally difficult and putting our team members in a hostile work environment, we must reserve the right to move on from a customer and hope they have a better experience with another agent via an agent transfer."
David Frohlich
June 21, 2024
"The customer service in this State Farm office, I find to be highly superior. Carol Marie and Erika are both competent and accommodating. Earlier this week I dropped by, after a phone call to Carol Marie, and she had copies of all my policies and ID cards ready for me. Two days later, I came in looking for Carol Marie, but she had left and so Erika assisted me. I was having some difficulty with another department and she was quite helpful In helping me get an email back from that department. It was a regional office and not this particular office. Erika went the extra mile and I received an email that I had been waiting for. The following day, I even received a call from Todd Avery Inquiring about the situation. In short, this office is great to deal with and gives excellent customer service! I highly recommend them!!"
"Thank you for this review, David. We appreciate your continued business and support!"
Leti Zamarron
June 21, 2024
"I've been with Todd Avery State farm Agency since he took over our old agent who retired! Todd is very knowledgeable and will try to give you the best deals on your insurance needs! The staff (Sharon, Carol Marie, Erica) they are the best! Whenever I have questions, or need insurance assistance, they are very knowledgeable, polite, and patient team!"
"Thank you for the kind words and 5-star review, Mrs. Zamarron! It has been a pleasure working with you all these years. We look forward to many more years to come."
Rena Copley
June 20, 2024
"Excellent customer service by ERica and Carol . Thank you"
"Hi Rena! Welcome to the office! We are very excited to have you on board with us and thank you for your 5-start review!"
Doretha Hunter
June 19, 2024
"Excellent phone etiquette"
"Thank you for the 5-star review, Doretha! Your loyalty to our office is very much appreciated!"
Jessica Aghimien
June 18, 2024
"Wonderful agent and knowledgeable, genuine, caring staff. Couldn't be happier with the service. Insurance is a must have and knowing that they care and go the extra mile is why I will continue to choose Todd Avery over all others. If I HAVE to pay, might as well pay and receive the BEST attentive service. Great people!"
"Thank you so much for the kind review, Jessica! We pride ourselves on going that extra mile for our customers."
Cathie Curcio
June 18, 2024
"Fabulous staff and friendly people especially Carol!"
"Thank you for the kind words and the 5-star review, Cathie! We appreciate you very much!"
Elizabeth Dahms
June 18, 2024
"They have professional friendly staff and awesome car insurance prices. I am so glad I stopped in there. Looking forward to many years of you insuring my car."
"Thank you for the kind words and trusting us with your car insurance. We are thrilled to have you as a customer!!"
Sean Brennan
June 18, 2024
"Great staff… especially Carol and Erika!"
"Thanks so much for the 5 star review Sean! We appreciate you taking the time and appreciate your loyalty even more!"
Carol Marie Cohs
June 10, 2024
"Wow! This office saved me lots of money on my autos and my homeowner policies. Their customer service is awesome."
"Thank you for the 5 star review, Carol Marie. It was great to see you today. We are very excited to work with you and your family!"