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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Destiny Shidler

March 28, 2025

5  out of  5
rating by Destiny Shidler
"I stumbled across this branch of State Farm on accident about 10 years ago and they have been the most phenomenal team to work with. I did leave their company for about two years and was put on a parents policy due to financial hardships about 8 years ago but it was honestly such a terrible experience that I was ecstatic to come back to Todd Avery’s office. They entire staff is always quick to answer the phone and will answer any and all questions you have. I was not well versed in insurance policies so when I wanted to update my coverage they helped me go through step by step to make sure I fully understood what I was putting on my policy and an extremely comprehensive breakdown of what I was paying for and they continuously work to make sure that I continue to have the best rate."
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Beth Pavelka

March 26, 2025

5  out of  5
rating by Beth Pavelka
"Needed a new homeowner’s policy for my dad after the rates went up on his old one, even with no claims! I worked with Elysha Robinson and the process could not have been easier. Better rates and lovely to work with!"
We responded:
"Thank you so much for the review as well as your continued support of our agency, Beth. We are here for anything you need!"
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Barbara Sullivan

February 11, 2025

5  out of  5
rating by Barbara Sullivan
"My autopay didn’t start as it should have this month and Bam! right away she found the problem. LOL in the move somehow the autopay got lost in translation. Carol was able to take my payment, forgive the “late fee”, make certain I am signed up autopay starting in March, and get me a current insurance card for one of the cars I have. Great!!!! Team and I haven’t even met Todd yet and have only been their customer for the 1month I’ve been living here. We had to insure the house before closing in November 🤩. They’re the bestest."
We responded:
"Thank you for the 5-star review and your continued support, Barbara! We appreciate you! Congrats on the closing!"
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Andrew Hill

February 1, 2025

5  out of  5
rating by Andrew Hill
"5/5 experience, highly recommend"
We responded:
"Andrew thank you very much for the 5-star review. We appreciate your continued business!"
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Eric .A Williams

January 31, 2025

5  out of  5
rating by Eric .A Williams
"Good"
We responded:
"Thank you for the 5-star review, Eric! We appreciate you and your continued business!"
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Rhonda Smith

January 29, 2025

4  out of  5
rating by Rhonda Smith
"Carol Marie was very helpful with helping me with a very sensitive matter. Thank you so much. I look forward to having a long relationship with State Farm Todd Avery."
We responded:
"Thank you for the review, Rhonda! We appreciate your business!"
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James Barrett

January 22, 2025

5  out of  5
rating by James Barrett
"I was recently able to work with Samantha in regards to a Builders Risk Policy on a new home build. She worked hand in hand with my bank to make sure I had adequate coverage and was able to meet the requirements needed for my project. She went out of her way several times to be sure I was covered and made herself available to help me with any questions I had. I will definitely be calling Samantha if I ever need more assistance!! Great job!!"
We responded:
"Thank you for the 5-star review, James! We are very pleased to hear about your experience with Samantha. Thank you for sharing your experience and thank you for your business continued business with Todd Avery State Farm!"
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Mary Ann Lopez

January 20, 2025

5  out of  5
rating by Mary Ann Lopez
"I recently became a customer of State Farm. Today on the phone Carol Marie was extremely helpful with changing my credit card. When starting my membership with State Farm, everyone in the Highland office was extremely helpful, courteous and informative. I am very thankful for their conscientious care to their customers,"
We responded:
"Great to hear about your experience, Mary Anne. Welcome to our agency and thank you for your business and the 5-start rating!"
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maria medrano

January 7, 2025

5  out of  5
rating by maria medrano
"Carol Marie was very pleasant to speak with. She was amazingly helpful with my problems. Carol Marie made it a painless easy transition. Thank you again"
We responded:
"Thank you for your business/5 star review, and I am glad to hear you are working well with our staff! They are the best!"
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Damon Keilman

December 20, 2024

5  out of  5
rating by Damon Keilman
"Todd Avery great person"
We responded:
"Thank you for the 5-star review, Damon! It was great to see you last week!"
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Christina Staggs

December 11, 2024

5  out of  5
rating by Christina Staggs
"Elysha was extremely helpful and saved me money by switching to State Farm."
We responded:
"Thank you so much for the compliment, 5-star review, and your insurance business. Have a great day, Christina!"
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Cynthia Chavez

November 27, 2024

5  out of  5
rating by Cynthia Chavez
"I got the pleasure of working with Samantha who heard my desperate need to meet a deadline, even without knowing exactly how to proceed cause I was unsure myself she kept in constant contact with me until it was resolved and I met my deadline! Thank you so much! I appreciate you more than you know!"
We responded:
"Thank you for the 5-star review, Cynthia! We appreciate your continued business!!"
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Brandon Eldridge

October 12, 2024

5  out of  5
rating by Brandon Eldridge
"I love this office! Elysha and Erika are great! Everyone should give them a call!!"
We responded:
"Thank you so much for the review and your continued business, Mr. Eldridge!"
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J

October 11, 2024

5  out of  5
rating by J
"Cheapest down payment. Didn't try to over sell me."
We responded:
"Thank you so much for recognizing us and giving us a 5-star review, Mr. Daniel. Welcome to our agency!"
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Tabatha Collins

October 10, 2024

5  out of  5
rating by Tabatha Collins
"I love you guys!! Amazing customer service, I have been with you guys for about 3-5 years love the work you do. Thank for going the extra mile. Your amazing, Tabatha"
We responded:
"Thank you so much for giving us a shout out, Tabitha. We appreciate your continued business!"
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Star Comforti

October 2, 2024

5  out of  5
rating by Star Comforti
"Carol Marie was simply wonderful assisting me with updating information."
We responded:
"Thank you so much for the review! We appreciate you and your continued business!"
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Tony Kries

September 20, 2024

5  out of  5
rating by Tony Kries
"The team at Todd Avery is by far the best!"
We responded:
"Thank you for the kind review as well as your continued business, Tony. Take Care!"
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Stan Zatorski

September 18, 2024

5  out of  5
rating by Stan Zatorski
"Great customer service. The staff is always helpful."
We responded:
"Thank you for the review as well as stopping by the office yesterday, Stan. We are here to help in any way we can!"
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Mariana

September 17, 2024

5  out of  5
rating by Mariana
"Elysha helped me get insured. She was great! She answered all my questions making sure I understood the policy. She made me feel welcomed and made the process fast and easy."
We responded:
"Thank you for the 5-star review, Mariana! We are thrilled to hear about your great experience with Elysha and SF onboarding. We appreciate your business and look forward to a long-lasting relationship!"
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Jeffrey Carson

September 13, 2024

5  out of  5
rating by Jeffrey Carson
"Yes Erika,. Carol Marie are the best!! It is family and they do everything to make sure you get the right service. Their work ethic is above and beyond very professional hands down . Very encouraging every time I stop in non stop smiles and very positive.!! I recommend them to all friends and family!!"
We responded:
"Thank you for the 5-star review, Mr. Carson! Yes, we pride ourselves on being a smaller family shop. We really appreciate your continued business after all these years! We are very lucky to have them both in the office. I wouldn't know what to do without them!"
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Ryan Baker

August 22, 2024

5  out of  5
rating by Ryan Baker
"Very Friendly And Helpful Always!!!!"
We responded:
"Hey Ryan! Thanks for the 5-star review. We appreciate your continued business!"
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Lamel Gary

July 17, 2024

5  out of  5
rating by Lamel Gary
"I’ve been with Todd Avery Office for more than three years and the customer service is great."
We responded:
"Thank you for the kind words and the 5-star review, Mr. Gary!"
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Vincient Barmore

July 17, 2024

5  out of  5
rating by Vincient Barmore
"I had the pleasure of working with Erika Figueroa. She was a dream to work with. She gave me so much good information and she greatly improved my situation. I'm glad I chose State Farm. Thank you Erika!"
We responded:
"Thank you for the review and using Todd Avery State Farm for your car insurance needs, Vincient. We look forward to a long-lasting relationship! Reach out to our office for any questions or concerns about your new policies!"
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Michael Yozman

July 15, 2024

5  out of  5
rating by Michael Yozman
"Very fast and friendly service as always."
We responded:
"Thank you for the 5-star review, Michael. We thank you even more for your continued business!"
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Lucky Ogbaretin

July 1, 2024

5  out of  5
rating by Lucky Ogbaretin
"Great experience with Todd and his employees. Warm, welcoming, and professional service. Erika was phenomenal! Exceptional experience all around."
We responded:
"Thanks for your 5-star review! We appreciate you telling us about your personal experience with our agency!"